Supervisory Training
BET’s Supervisory Academy provides essential leadership training to help New Hampshire supervisors excel in their roles.
The role of "Supervisor" is a critical one in the success of any organization because the direct supervisor typically has the most direct influence over the experience and opinion of the staff they oversee.
Under a good supervisor, employees feel connected to the goals of the organization, understand how their work contributes, see opportunities for their own professional growth, and are committed to the organization's success. A poor experience with a direct supervisor is one of the most common reasons for an employee to leave a position.
The Bureau of Education and Training (BET) is committed to our mission to "Foster Excellence in Public Service Through Training and Professional Development."
Ensuring that public supervisors in New Hampshire are well-prepared for their important role is a critical activity in support of this mission.
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Program Overview
Leadership is essential at every level of an organization for improving health, morale, retention, and fostering an effective work environment. BET's Supervisory Academy (SA) is a comprehensive leadership training program designed for entry-level managers and supervisors to enhance their knowledge and skills for success in their new role.
What You'll Learn
In this fast-paced, eight-week academy, participants will:
- Sharpen personal and professional leadership styles.
- Expand the skills necessary to inspire positive change in their workplace and communities.
- Learn critical supervisory skills like conflict management, workload balance, and team development.
Training Format
The Supervisory Academy features:
- Lectures, Readings, and Activities: These will help you cultivate the skills to manage teams effectively.
- Virtual Instructor-Led Sessions: Focus on practicing skills and giving/receiving real-time performance feedback.
Expected Outcomes
By the end of the program, participants will be able to:
- Maximize individual and team performance.
- Maintain a respectful work environment.
- Make informed decisions and develop their teams effectively.
Core Courses
The following courses are included in the Supervisory Academy (SA):
- Leadership Foundations
- Duration: 2 Weeks
- Creating a Positive Environment
- Duration: 1 Week
- Effective Communication
- Duration: 1 Week
- Conflict Resolution
- Duration: 2 Weeks
- Performance Management
- Duration: 2 Weeks
Program Requirements
- Full attendance and active engagement are required.
- Completion of course assignments is necessary to receive a certificate of completion.
- Successful completion of Supervisory Academy serves as the prerequisite for admission into Certified Public Manager (CPM) program
BET offers several professional development classes to help supervisors further develop and refresh their leadership skills. These courses are designed to address a variety of challenges that supervisors face in today’s work environment.
Course Name
- Preparing for Difficult Conversations
- Managing in a Union Environment
- Conflict Resolution
- Dealing with Troubled, Toxic or Negative People
- Creating an Individual Development Plan
- Interviewing and Selecting the Right Person for Your Team
- Understanding and Valuing Difference
- Supervision: A Review of Key Principles
Visit the BET Registration Calendar to view upcoming offerings and register for classes. (CTA here)
Visit the Training Classes and Events to view upcoming offerings and register for classes.